Congrats on taking this amazing step! Here's what's next.
Receive matches
You'll get your matches within 48 hours via SMS and email.
Please ensure you can receive messages from hello@joinreflect.com
and (415) 439-0518, so that your matches don't go to spam!
Complete intro calls
Try each match for free for 20-minute by phone to find who fits you best.
Not sure what to talk about? Click here for some tips and pointers!
Make your choice
When you've completed your intro calls, we'll work to help you choose your therapist with confidence.
Look for an email with next steps shortly after your last intro call.
Note, if you opted for our matching concierge service, you will instead get an email and text with call information
Pay per session
You can also choose to pay per session at our pre-negotiated rates. We offer two affordable pricing tiers based on session start time.
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* Prices listed are for teletherapy sessions only. There is an additional $15 charge per session for in-person sessions.
Membership options
Studies show going weekly helps you get the most out of therapy. We created several membership options to help you build a habit and to lower the cost of therapy even more.
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* Prices listed are for teletherapy day sessions (before 5pm) only. The option for in-person or evening sessions can be included for an additional $60 and $80 respectively per month.
Member model benefits
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4 sessions per month included, with unlimited additional sessions at the discounted rates per session above (e.g., $145 for 1:1)
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You are billed month-to-month and can cancel at any time
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Unused monthly credits roll over and are valid for one year
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Priority access to a standing session with your preferred date, time and therapist
We don't take in-network insurance. Why?
Our priority is getting you the care you need when you’re ready, which creates some issues with insurance providers, such as:
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Most top therapists don’t accept in-network insurance options.
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Many providers on insurance lists don’t have spots for new clients, forcing you to join waitlists or go with a sub-optimal choice.
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Insurance companies mandate mental “disorder” diagnoses prior to coverage, and even then insurers have different arbitrary caps on coverage. It’s an approach that we feel often pushes people to wait until things get bad before they seek a therapist.
What you can use!
HSA / FSA dollars
Out-of-network insurance benefits
Just let us know if you'd like to use one of these options, and we'll coordinate everything on the backend with your provider after your first session. Contact our billing team at billing@joinreflect.com.
Ask your employer about their mental health benefits. Some companies we partner with reimburse or subsidize for therapy similarly to a gym membership (if they don't, you should ask them to!).
We're here to support you!
If you ever have any questions or concerns, text us at (415) 439-0518 or email support@joinreflect.com. We always respond within 24 hours (during the week)!