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Payments for sessions must be made via credit or debit card based on the authorization form you submitted before your first session. Your card will be run after each session, and you will receive a receipt via email.


​If you ever need to update your card on file, please email  

48-hour cancellation policy

Cancellations and rescheduled sessions will be subject to a full charge if not received at least 48 hours in advance. This is necessary because a time commitment is made by your therapist and is held exclusively for you. ​


reflect can help you navigate your billing options.

Billing support

Membership options

Studies show going weekly helps you get the most out of therapy. We created several membership options to help you build a habit and to lower the cost of therapy even more.

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* Prices listed are for teletherapy day sessions (before 5pm) only.  The option for in-person or evening sessions can be included for an additional $60 and $80 respectively per month.

Pay per session

You can also choose to pay per session at our pre-negotiated rates. We offer two affordable pricing tiers based on session start time. 

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* Prices listed are for teletherapy sessions only.  There is an additional $15 charge per session for in-person sessions.

We can help

If you need help with billing, please submit the form at the link below. Someone from our billing team will reach out within 24-48 hours. 

Out-of-network insurance

reflect does not take in-network insurance. However, many insurance plans offer reimbursement for out-of-network providers. Your saved credit card will be charged after each session. Filing for reimbursement is handled between you and your insurance company. reflect can help facilitate this process in some cases. We encourage you to research alternatives with your employer and insurance provider. 


Deductibles and coverage may vary by plan. Receipts you receive via email after each session may serve as proof of payment. Some insurance requires a “Superbill” (or itemized receipt) to process out-of-network reimbursement for therapy. Our team can coordinate the completion of a Superbill with your therapist on a monthly basis to ensure the information is accurate and comprehensive.

You can learn more about how reflect can save you money by helping you navigate out-of-network reimbursement here).


Submit the form above and indicate your desire to receive help with out-of-network reimbursement, and someone on our team will reach out. 

HSA/FSA Benefits

Your employer may have plans that let you set aside tax-deductible funds for medical benefits in the form of a Health Savings Account (HSA) or Flex Spending Account (FSA). reflect can accept HSA/FSA debit cards as your default payment.


If you’re enrolled in a HSA/FSA, the receipts you receive after each session should be sufficient, but some employers may require additional documentation. If they require additional documentation, fill out the form above, and our team will reach out to coordinate. 

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